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Cancellation Policy

Effective Date: June 11, 2025
Empire Storehttps://empirestore.in
📍 54B, GF, Khan Market, South East Delhi, 110003
📞 +91-78384 08103 | ✉️ contact@empirestore.in


1. Order Cancellation by Customer

You may request to cancel your order under the following conditions:

a. Before Order Dispatch
  • Cancellations are allowed within 30 minutes of placing the order or before the order is dispatched, whichever is earlier.

  • To cancel, contact us at:

b. After Order Dispatch
  • Once the order is out for delivery, cancellation is not permitted due to the perishable nature of our products.

  • Refusing the order at delivery without a valid reason may result in denial of future service or account suspension.


2. Order Cancellation by Empire Store

We reserve the right to cancel orders in the following cases:

  • Item is out of stock or unavailable

  • Incorrect pricing or technical errors on the website

  • Suspected fraudulent activity or misuse

  • Delivery location is out of our serviceable area

  • Customer has a history of frequent order cancellations or returns

In such cases, if payment has already been made, the full amount will be refunded within 7–10 business days to the original payment method.


3. Refund for Cancelled Orders
  • If you cancel a prepaid order within the allowed time, the amount will be refunded via Razorpay within 7–10 business days.

  • If your order was placed as Cash on Delivery (COD), no payment is involved, so no refund will be processed.


4. Modification of Orders

Currently, we do not support modifications to an existing order once it is placed. You may cancel the order (if within the allowed window) and place a new one.


5. Need Help?

For cancellation or support, contact our team:

📞 +91-78384 08103
📧 contact@empirestore.in