Effective Date: June 11, 2025
Empire Store – https://empirestore.in
📍 54B, GF, Khan Market, South East Delhi, 110003
📞 +91-78384 08103 | ✉️ contact@empirestore.in
We want you to be completely satisfied with your purchase. If you’re not happy with your order due to quality or service issues, we’re here to help.
Return and refund eligibility varies by product category, as explained below.
Due to the nature of fresh meat and other perishable items, returns are not accepted unless:
The product is damaged, spoiled, or incorrect
You report the issue within 2 hours of delivery
You provide clear photos/videos as proof
If approved, we will offer:
A replacement of the item
OR
A full or partial refund to the original payment method or as store credit
You may request a return for grocery items if:
The product is unopened, unused, and in original condition
The return request is made within 48 hours of delivery
The packaging is intact
Once we inspect the returned item and approve the return, we will process a refund or replacement.
To initiate a return or refund:
Contact us via:
Share your order ID, product details, and reason for return
Provide photo/video proof if applicable
We will confirm eligibility and schedule a pickup (if needed)
Once a return is approved:
Refunds for prepaid orders will be processed within 7–10 business days via Razorpay or original payment method
Refunds for COD orders will be issued as store credit or via UPI transfer (if applicable)
You may cancel your order before dispatch or within 30 minutes of placing it, whichever comes first
Once the order is out for delivery, cancellations are not accepted
In case of cancellation after payment but before dispatch, you will receive a full refund
Items that are opened, used, or tampered
Products returned without original packaging
Orders reported after the return window
Orders refused at the time of delivery without valid reason
We currently do not support product exchanges. For damaged or wrong items, you may request a replacement or refund.
For any concerns or queries regarding refunds and returns, contact:
📞 +91-78384 08103
📧 contact@empirestore.in