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Shipping & Delivery Policy

Effective Date: June 11, 2025
Empire Storehttps://empirestore.in
📍 54B, GF, Khan Market, South East Delhi, 110003
📞 +91-78384 08103 | ✉️ contact@empirestore.in


1. Serviceable Areas

We currently offer delivery services in specific locations within Delhi NCR. Please enter your pin code during checkout to confirm service availability in your area.

We are constantly expanding and may add more areas soon.


2. Delivery Timelines

We strive to deliver your order as quickly and efficiently as possible.

  • Meat & Perishable Items: Delivered same day or within 24 hours, depending on slot availability.

  • Grocery & Non-Perishable Items: Typically delivered within 1–3 business days.

  • Delivery Slots: You may choose your preferred delivery slot at checkout (if available).

Note: Delivery timings may vary due to weather, traffic, or stock availability.


3. Delivery Charges
  • Free delivery for orders above a certain cart value (as displayed on the website).

  • A nominal delivery fee may apply for smaller orders or urgent deliveries.

  • Additional charges may apply for remote areas or specific time-slot requests.


4. Order Tracking

Once your order is placed, you will receive a confirmation via SMS/email with the order ID and estimated delivery time.

  • For updates, you can track the order through your account on our website or contact our support team.


5. Packaging
  • Perishable items (like meat) are packed in hygienic, temperature-controlled, leak-proof packaging to ensure safety and freshness.

  • Grocery items are packed using eco-friendly and secure packaging to prevent damage during transit.


6. Missed Deliveries

If you’re unavailable during the delivery:

  • Our team will attempt to contact you.

  • In case of repeated failed attempts, the order may be canceled, and refund eligibility will be based on product type and our Return Policy.


7. Delivery Issues

If you experience any of the following, please contact us within 2 hours of delivery:

  • Wrong or missing items

  • Damaged or leaked products

  • Spoiled or expired items

We will inspect and resolve the issue promptly through replacement or refund (as applicable).


8. Force Majeure

We shall not be held liable for delays or non-delivery caused by circumstances beyond our control, including natural disasters, lockdowns, strikes, or unforeseen logistical issues.


9. Contact for Delivery Support

For any delivery-related queries, please contact:

📞 +91-78384 08103
📧 contact@empirestore.in